Refund policy

**Refund Policy**

We do not offer refunds, which means all sales are final.

**Damages and Issues**  
Please inspect your order upon reception and contact us immediately at lillian@lillianevemoore.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

**Exceptions / Non-returnable Items**  
Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

**Exchanges**  
The fastest way to ensure you get what you want is to make a separate purchase for the new item.